ISO/IEC 20000: The International Standard for Service Management

ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.

ISO 20000 helps organisations benchmark how they deliver managed services, measure service levels and assess their performance.

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